Our commitment
Baudelaire Aesthetics aims to conform to WCAG 2.2 AA across the marketing website, the patient portal, and the booking flow. Accessibility is not a polish step; it is a baseline property of each component from the first line of code. We test against real devices and assistive technologies, not only automated tools.
How we build it in
- Keyboard navigation on every interactive element. Focus is always visible: a bordeaux outline marks where you are.
- Screen reader labels written by hand, not auto-generated.
- Colour contrast: WCAG 2.2 AA is our standard. Some small, light labels do not meet it yet and are being corrected page by page.
- Touch targets of at least 44×44 pixels are our standard; we are applying it across every page and will say so here when it is complete.
- Respect for
prefers-reduced-motion: the homepage film and animated sections switch off today when you have set that preference on your device; the rest of the site is being brought in line. - Semantic HTML — landmarks, headings in order, form labels associated with their inputs, lists marked as lists.
- Minimum 16px body text on mobile is our standard, and every form field is 16px on phones today. Smaller labels are being brought up to it page by page.
- Skip-to-main-content link at the top of every page for keyboard users.
Known issues
We keep this list current. At the last audit (last-updated date above), the following are known and being addressed:
- Some legacy press coverage embedded on the Journal pages may include videos without captions. We replace or caption these as we encounter them.
- A small number of decorative images still carry brief alt text rather than the empty
alt=""attribute correct for purely decorative images. This is being migrated page by page.
What to do if we fall short
If anything on this site or in the patient portal blocks you from doing something you need to do — booking, reading, ordering, messaging — tell us and we will fix it or help you complete the task another way.
- Email: support@baudelaireclinics.co.uk
- Telephone: +44 1225 688088, Fridays 09:00–16:00 and Saturdays 10:00–14:00
- Post: Accessibility, Baudelaire Aesthetics Ltd, Room 2, Goodlight Wellness Center, Victoria Bridge Road, Bath BA2 3GG, United Kingdom.
We respond within two working days. Where an immediate workaround is possible we offer one, and we commit to resolving the underlying issue as quickly as is practical.
Enforcement
If you are not satisfied with how we have responded to your accessibility concern, you can escalate to the Equality Advisory and Support Service (EASS): equalityadvisoryservice.com.
How we test
Automated testing is part of our continuous integration — every change is checked with axe-core. That catches roughly half of the issues. The other half is caught by manual testing each release against VoiceOver, NVDA, keyboard-only navigation, 200% zoom, and at a range of device sizes. Users on the platform who encounter issues are part of our testing surface too — every accessibility report is a signal we take seriously.